glossary
What Is an LLM Hallucination? Why Your AI Voice Call Might Be Making Things Up
Learn what LLM hallucinations are and why they're dangerous for AI voice calls. Discover how to prevent your AI from making up facts that destroy customer trust.
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Voxworks Team
glossary
What Is Latency in AI Voice Calls? Why It Makes or Breaks Your Customer Experience
Learn what latency means for AI voice calls and why milliseconds matter. Discover how response delays impact customer experience and what Australian businesses can do about it.
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Voxworks Team
glossary
What Is SIP Trunking? The Backbone of Your AI Call Center Explained
Learn what SIP trunking is and why it matters for AI call center solutions. Understand how your AI voice system connects to the phone network and what affects call quality.
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Voxworks Team
glossary
What Is VAD (Voice Activity Detection)? The Hidden Tech Behind Natural AI Voice Calls
Learn what Voice Activity Detection (VAD) is and why it determines whether your AI voice call feels natural or frustrating. Discover how VAD affects conversation flow.