Sorry I Didn't Catch That: Why Latency Makes People Hang Up on AI Call Centers
Discover why latency is the main reason AI call center conversations fail and what it takes to build Australian voice AI that doesn't frustrate callers.
More Human Than Human: Reflections on Blade Runner and the AI Voice Revolution
With AI voice agents, key themes in Ridley Scott's science fiction masterpiece are more relevant today than ever.
Bland AI vs. Voxworks: The Real Risks of Using US Voice Agents in Australian AI Call Centers
Comparing Bland AI and Voxworks for Australian businesses. Learn why latency, accent mismatches, and compliance gaps in US-based AI call center platforms cost you 20-30% in performance.
The Human Premium: When to Use Humans vs. AI in Your Call Center
Learn the Human Premium model for AI call centers: reserve humans for high-value calls, deploy AI for routine tasks. Save 42% on costs while improving customer experience and team satisfaction.
Speed to Lead: How Call AI Delivers 10x Improvement in Lead Engagement
Discover how call AI responds to leads in seconds instead of hours, achieving a 10x improvement in lead engagement and qualification rates through instant response automation.
Why Is AI Voice So Hard? The Technical Challenges Behind AI Call Center Solutions
Discover why AI voice is genuinely difficult to build. Learn about the latency, interruption, accent, and infrastructure challenges that make AI call center solutions so complex.
Why We Built Voxworks: Simple AI Voice That Works for Australian Businesses
Learn why Voxworks was founded, bringing locally compliant, low‑latency AI voice agents to Australian businesses, and how we're solving problems global tools can't.