Capture new client enquiries, route urgent matters, book consultations, and manage the front desk with a calm, professional AI receptionist built for legal workflows.
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The right receptionist flow for a law firm needs discretion, routing, and urgency handling. This page is built around those needs.
Capture the matter type, contact details, and the reason for the call.
Identify urgent matters and route them according to your escalation rules.
Book consultations directly into the firm calendar.
Send family, property, litigation, or employment enquiries to the right workflow.
Answer office hours, document handling, and booking questions without overpromising.
Produce clean summaries the team can review before calling back.
The call flow is designed to be calm, structured, and appropriate for prospective clients.
Listen to the AI receptionist capture a new client enquiry, triage urgency, and schedule a consultation.
Talk to the Voxworks legal AI receptionist about a new client enquiry or consultation booking.
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Connect to the systems your firm already uses for intake and matter management.
LEAP
Practice Management
Actionstep
Practice Management
Smokeball
Practice Management
Clio
Practice Management
FilePro
Practice Management
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
Capture more enquiries before they become lost leads
Route calls to the right practice area
Keep conflict-check workflows structured
Give prospective clients a professional first impression
Law firms can automate routine front-desk calls and reduce missed opportunities:
Calls automated monthly
Staff hours saved weekly
Consultations booked uplift
Enquiry capture
Figures are illustrative targets based on typical firm call volumes and automation rates, not guaranteed results.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
For a law firm, the first phone call is the moment a matter is won or lost. Prospective clients ring two or three firms and engage the one that answers, listens and books a consultation. Meanwhile your team is in conference, at court or on another call. Voxworks answers every call in a natural Australian voice, captures the matter details that determine whether it's a fit, runs conflict-check questions you define, and books consultations straight into your practitioners' calendars.
Research cited by BIA/Kelsey shows around 62% of calls to small businesses go unanswered, and roughly 80% of callers who reach voicemail hang up without leaving a message. For legal practices the economics are stark: a single family law or personal injury matter can be worth tens of thousands of dollars in fees, and studies suggest 78% of customers engage the first business that responds. Answering first isn't a courtesy — it's client acquisition.
After-hours coverage matters more in law than almost any industry. People search for lawyers after the event that triggered the need — an arrest, an accident, a separation, a contract dispute discovered at the kitchen table. Voxworks answers at 11pm with the same composure as 11am, captures the matter and books the first available consultation.
Voxworks follows your intake script: practice area, opposing party names for conflict screening, urgency, jurisdiction and how the caller found you. It never gives legal advice — anything substantive is escalated by warm transfer or booked with the right practitioner. Existing-client calls are routed by matter or fee earner, and every conversation produces a structured summary with a transcript your practice management workflow can file.
Yes. The intake flow can capture the details needed for a conflict check and avoid overcommitting before the matter is reviewed.
Yes. You can route enquiries by family, property, litigation, employment, or any other matter type you need.
Yes. The tone can be configured to be calm, discreet, and professional.
Yes. Consultation booking is part of the call flow.
Yes. Urgent matters can be prioritised and handed off to the right human process.
No — that boundary is built into the call flow. The receptionist captures the matter type, the parties involved and the urgency, answers practical questions like office hours and what to bring, and books a consultation. Anything substantive is referred to a practitioner, so the firm's professional obligations stay intact.
Yes, and that's when many of the most valuable enquiries arrive — people often look for a lawyer in the evening, after the event that prompted the search. Voxworks runs the same structured intake at midnight as at midday, books the first available consultation, and has the summary waiting when the firm opens.
Caller information is treated as sensitively as the matters it relates to. Calls are processed on Australian-hosted infrastructure so nothing leaves the country, recordings are made with appropriate consent, access is controlled, and handling aligns with the Privacy Act — a stronger posture than offshore call centres or US-hosted tools.
Legal answering bureaus charge per call — typically $2–$3 — for staffed-hours message-taking, while a full-time receptionist runs $45,000–$65,000 a year. Voxworks plans start at $49 a month and scale through $149, $349 and $999, with a 14-day free trial and no setup fee — and they cover round-the-clock intake rather than message slips.
Yes. Many firms set a conditional diversion so reception answers first and the AI only catches engaged lines, unanswered rings and after-hours calls. The firm's published number doesn't change, and you can widen or narrow the AI's share of calls whenever staffing changes.
Every call produces a full transcript and a structured summary — caller details, matter type, opposing parties noted for conflict checking, urgency and the agreed next step — ready to file against tools like LEAP, Actionstep, Smokeball, Clio and FilePro. Intake decisions get made on a complete record, not a scribbled note.
Read supporting material around legal intake and call handling.
Client communications are privileged, and where they're processed matters. Voxworks runs on Australian-hosted infrastructure, so call data stays onshore, and operates in line with the Privacy Act and Australian Privacy Principles. Calls are recorded with appropriate consent and access-controlled — a stronger confidentiality posture than offshore call centres or US-hosted AI tools.
Legal answering bureaus charge per call, work limited hours and hand you a message slip. A full-time receptionist costs $45,000–$65,000 a year plus on-costs. Voxworks starts at $49 per month with a 14-day free trial and no setup fee, answers concurrent calls so your line never rings engaged, and books consultations instead of taking messages.