Voxworks has developed an AI virtual receptionist for Australian dealerships that handles service, sales and parts calls.
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Service departments, sales desks and parts counters are overwhelmed with phone calls during peak hours. After hours, the phone goes to voicemail. The result: missed service bookings, lost sales leads, and frustrated customers who call your competitor instead.
From service bookings to cold lead reactivation, Voxworks handles every call across sales, service and parts departments.
AI answers service calls, captures the numberplate and vehicle details, checks booking requirements, and books the appointment — including loan car or shuttle options. No hold music, no missed bookings.
Proactively call customers when their next service is due. AI captures preferred timing, arranges transport options, and prepares the booking details for your service team.
Book test drives, confirm 24 hours before, and follow up 2-4 hours after the drive to gauge interest, uncover objections, and schedule next steps with your sales team.
AI qualifies inbound and online leads within 60 seconds — capturing budget, timeframe, trade-in details and finance interest. Hot leads get warm-transferred to your sales desk instantly.
Answer parts availability questions using your inventory system. AI captures part numbers, vehicle details, and checks stock levels before routing complex enquiries to your parts counter.
Reactivate stale sales leads and lapsed service customers with compliant bulk outbound calling. AI re-qualifies interest and books appointments for your BDC or sales team.
Listen to our AI receptionist take a dealership service booking call, including greeting, numberplate capture, and appointment confirmation.
Talk to the Voxworks Automotive dealership AI receptionist about our new range or book your existing vehicle in for service.
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Our Australia-optimised voice engine with authentic Australian accents keeps latency under 500ms, so dealership customers feel like they're speaking to a real person — not a robot.
Early trials of Voice AI in dealerships all around the world are showing incredible service quality improvements and efficiency gains.
Oakhurst, New Jersey
AI doesn't eliminate jobs — it makes employees more efficient. Our response time went from 23 hours to 13 minutes.
Bill Camastro — Dealer Partner, Gold Coast Cadillac
See how an AI receptionist stacks up against traditional staffing options for Australian car dealerships.
| Feature | Voxworks AI | Traditional BDC | Offshore Call Centre | Generic AI |
|---|---|---|---|---|
| Available 24/7 including weekends | ||||
| Australian accent & local knowledge | ||||
| Handles simultaneous calls | Unlimited | 1 per staff | 1 per staff | Unlimited |
| Numberplate capture & vehicle lookup | ||||
| Warm transfer to sales/service desk | ||||
| Service booking with repair order creation | ||||
| Cost per month (typical dealership) | From $300 | $5,000-$8,000 | $2,000-$4,000 | $500-$1,500 |
| Setup time | 1-2 weeks | 4-8 weeks | 2-4 weeks | 2-4 weeks |
| Australian data residency |
Available 24/7 including weekends
Australian accent & local knowledge
Handles simultaneous calls
Numberplate capture & vehicle lookup
Warm transfer to sales/service desk
Service booking with repair order creation
Cost per month (typical dealership)
Setup time
Australian data residency
Every call answered. No more hold music or voicemail
Service workshops fully booked with automated scheduling
Sales leads qualified and followed up within 60 seconds
After-hours calls converted to morning appointments
Full visibility over phone activity across all departments
For the broader inbound call-answering platform, compare the full AI receptionist page for Australian businesses.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Dealerships live and die on response time. Carsales enquiries, service bookings, parts calls and finance follow-ups all compete for the same stretched phone staff, and every call that rings out is margin walking to the dealership down the road. Voxworks acts as an AI-powered BDC: it answers every inbound call in seconds, qualifies the lead or books the service, and writes the outcome straight into your DMS or CRM.
Automotive lead studies are blunt: the dealer who responds first usually wins, and research cited across the industry suggests around 78% of customers buy from the first business to respond. Yet enquiries from Carsales, Autotrader and your own website routinely sit for hours because sales staff are with customers. Voxworks calls new leads back within about 60 seconds, qualifies budget, trade-in and timeframe, and books the test drive while the buyer is still on your listing.
On inbound, the maths is the same as any service business — BIA/Kelsey found roughly 62% of calls to small businesses go unanswered and about 80% of voicemail callers won't leave a message. For a dealership, a single missed service booking is $300–$600 of workshop revenue; a missed sales enquiry can be a five-figure gross loss.
Voxworks routes and resolves calls across every department. Service customers get bookings straight into your workshop calendar, with rego capture and loan-car requests handled in the same conversation. Parts callers get their enquiry logged with vehicle details for a fast quote. Sales calls are qualified and warm-transferred to the floor with context attached — or booked as appointments when the team is busy.
An AI receptionist for car dealerships answers inbound phone calls using natural-sounding Australian voice AI. It greets the caller, identifies their department (sales, service or parts), captures key details like numberplate and vehicle model, and either completes the task (e.g. books a service appointment) or warm-transfers to your team with full context. It works 24/7, handles multiple simultaneous calls, and records structured summaries for your team.
During onboarding, we map your current DMS workflow and confirm what data access is available. The AI can capture the details your team needs, and any lookup or write-back workflow depends on your DMS permissions, API access and internal process.
When a customer calls to book a service, the AI captures their numberplate, confirms the vehicle details, determines the service type required, checks available time slots, books the appointment, and offers transport options like loan cars or shuttle services. The booking details are captured for your service team. The average call takes under 3 minutes.
Voxworks can warm-transfer callers to your sales team, service advisors or parts counter in real-time. The staff member receives a brief AI-generated summary of the conversation before taking over, ensuring a seamless handoff with full context about the customer's needs — no repeated questions.
Absolutely. After-hours call handling is one of the biggest advantages of AI for car dealerships. When your dealership closes, Voxworks continues answering calls — booking next-day service appointments, qualifying sales leads, answering common questions about opening hours and stock availability, and sending summaries to your team for the morning. No more lost revenue from after-hours missed calls.
When a sales lead calls or Voxworks makes an outbound call (e.g. from a Carsales enquiry), the AI qualifies the lead by capturing budget range, purchase timeframe, trade-in details, finance interest and preferred vehicle features. Hot leads are warm-transferred to your sales desk immediately. Warm leads get a booked appointment. Cool leads enter a nurture sequence. A structured summary is captured for your sales team.
Yes. Voxworks is designed for Australian regulatory compliance. We comply with the Telecommunications Act, Privacy Act and SPAM Act. Outbound calling includes automatic Do Not Call Register (DNCR) scrubbing. All call recordings and transcripts are stored on Australian servers. Consent management is built into every call flow.
Voxworks offers flexible pricing with a free trial, and paid plans start from A$49/month for smaller dealerships. Included minutes, phone numbers and call concurrency scale by plan, with higher concurrency options available as your volume grows. For most dealerships, AI costs 60-80% less than a full-time receptionist or outsourced BDC. Visit our pricing page for current plans.
Yes. Voxworks can answer parts enquiry calls by capturing the part number or vehicle details, checking availability against your inventory system, providing pricing information, and either confirming the order or routing complex enquiries to your parts counter. This frees up your parts team to focus on in-person customers and wholesale orders.
Most dealerships can go live within 2 weeks. Setup involves mapping your existing DMS process, configuring call scripts for your sales, service or parts departments, setting business hours and routing rules, and testing with your team. Our onboarding team can assist with the technical setup and agent configuration.
Yes. Voxworks is built in Australia specifically for the Australian market. Our voice engine produces natural-sounding Australian accents with local speech patterns, correct pronunciation of suburb names, and culturally appropriate conversation style. Customers consistently report that the AI sounds like a real Australian receptionist.
Yes. Voxworks supports multi-location dealership groups with centralised management. Each location can have its own scripts, DMS process, business hours and routing rules, while your dealer group has a unified dashboard for reporting and oversight. Volume pricing is available for multi-site deployments.
Learn how Australian car dealerships are using AI voice agents to book more services, qualify more leads, and never miss a call.
A staffed business development centre costs multiple salaries, works business hours and scales badly across weekends and campaign peaks. Voxworks plans start at $49 per month with a 14-day free trial and no setup fee, handle concurrent calls across departments and locations, and produce structured summaries, transcripts and tags for every conversation — so managers finally see what's happening on the phones.
Customer and finance-related call data stays on Australian-hosted infrastructure, and outbound campaigns run in line with the Spam Act and Do Not Call Register rules. Calls are recorded with appropriate consent, giving dealer principals an audit trail across every site from one dashboard.
